ConVox Ez - Call Center WithOut Agent PC

How does a Call Center works without PC

With an expertise in Telecom and software industry, Deepija has developed ConVox Ez.It is a Call Center solution, which works with a traditional analog phone as agent work station. ConVox Ez offers most features of a standard call center software with ease of setup and maintenance.

Suitable for Cold Calling, Direct & Indirect Selling Agency, Small Call Centers, Marketing Campaigns, Fund Raising Projects.

FEATURES

Automatic Call Distribution

Automatic Assignment of calls to the agents, so that each agent gets equal call load.

MIS REPORTS

Complete and comprehensive reporting of your Agents, Calls & Campaigns.

MONITORING TOOLS
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.
CALL BACK
When customer requests for a callback, agent can schedule it using telephone keypad.
CALL BARGE-IN/ CALL COACHING
Supervisor can listen to live calls and Agent can be trained on live call
CALL RECORDING
Records all the Calls (100% Recording) for Training and Monitoring Purpose.
CALL DISPOSITION
Completed Calls can be marked with disposition codes using telephone keypad.
PREDICTIVE DIALER
To get high agent productivity in your telecalling campaign.

Benefits of ConVox Cloud Contact Center

Redundancy

Data is stored in multiple locations

24 / 7 Availability

Support center available round the clock

Hassle free Maintenance

Dedicated Customer relationship Manager and timely Maintenance activity

Cost Effectiveness

No need of costly hardware and Maintenance experts

Scalability

Can scale-up from 3 to 3000 Users

Flexible

Provides flexibility of conducting conference at any point of time.

Standard



  • Users 1 - 5
  • HDD Space - 200 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - No
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Professional



  • Users 5 - 10
  • HDD Space - 500 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - On Demand
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Enterprise



  • Users 10-100
  • HDD Space - 50 GB per user
  • MIS Reports Availability - 6 Months
  • Dedicated PRI - Yes
  • Dedicated Hardware - On Demand
  • Customization - On Demand
  • CRM integration - On Demand