Inbound-Outbound Call Center

ConVox Inbound-Outbound-Call-Center-Services

ConVox presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic and international call centers. ConVox redefines the way a traditional call center works with the effective use of VoIP technology.Users get all the feature of advance call center and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly sute your process.

FEATURES

Automatic Call Distribution
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Cloud Storage
Data is stored in cloud servers.
MIS REPORTS
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
IVR
To provide self service for caller and take input for call routing.
CALL BARGE-IN/CALL COACHING
Supervisor can listen to live calls and Agent can be trained on live call.
CALL RECORDING
Records all the Calls(100% Recording) for Training and Monitoring Purpose.
DISPOSITION MANAGEMENT
Completed Calls can be marked with disposition codes and Sub-Disposition Codes.
MONITORING TOOLS
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.

Benefits of ConVox Cloud Contact Center

Redundancy

Data is stored in multiple locations

24 / 7 Availability

Support center available round the clock

Hassle free Maintenance

Dedicated Customer relationship Manager and timely Maintenance activity

Cost Effectiveness

No need of costly hardware and Maintenance experts

Scalability

Can scale-up from 3 to 3000 Users

Flexible

Provides flexibility of conducting conference at any point of time.

Standard



  • Users 1 - 5
  • HDD Space - 200 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - No
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Professional



  • Users 5 - 10
  • HDD Space - 500 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - On Demand
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Enterprise



  • Users 10-100
  • HDD Space - 50 GB per user
  • MIS Reports Availability - 6 Months
  • Dedicated PRI - Yes
  • Dedicated Hardware - On Demand
  • Customization - On Demand
  • CRM integration - On Demand

More DETAILS

INBOUND CHANNELS : WEB CHAT, EMAIL, VIDEO CALL, SOCIAL MEDIA, SMS.

OUTBOUND TYPES : PREDICTIVE DIALING, PROGRESSIVE DIALING, PREVIEW DIALING.

SECURITY ASPECTS : HIGHLY SECURE ACCESS, VOICE ENCRYPTION, SESSION HANDLING, NO DATA INJECTION, CROSS SITE ATTACK

EXTERNAL CRM INTEGRATION : SALES FORCE, V-TIGER, SUGAR CRM & ZOHO.