Call Center Solutions,Telecom Application,IVR Software

Call Center Solutions: Deepija Telecom Pvt Ltd
Deepija Telecom
Deepija Telecom
Deepija Telecom
Deepija Telecom

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Our Services Everything Just Got Easier with ConVox

  • modular
  • Modular Solution

    Switching, Application and Database servers are on single server or multiple servers, based on load requirements.

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  • integrated
  • Integrated CTI Server

    Inbuilt features, agent screen pop-up’s based on caller ID received and IVRS interaction of caller.

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  • voice
  • Integrated Voice Logger

    Application server has inbuilt voice logging. All the incoming and outgoing calls are rec-orded. Applicable per setup.

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  • Automatic
  • ACD

    State-of-the-art inbound call routing capabilities to multiple agents based on business rules.

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  • predictive
  • Preview & Predictive Dialer

    Provides Auto dialing from screen as per requirement by user.

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  • scalability
  • Scalability Solution

    can be scaled from 5 seats to 1000+ seats by using multiple servers.

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  • Disposition
  • Disposition management

    Ability to set and assign various disposi-tions as per requirement.

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  • report
  • Reporting

    feature allowing access to various reports generated by system.

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