Deepija understands the challenge of increasing service quality while reducing costs. Security is the topmost concern and at the same time raising productivity, reducing costs and enabling the delivery of financial customer service.
The Banking industry utilizes their own contact centers to handle questions, give out sensitive information such as balances, transaction incidents and perform tasks such as transfers or stop payments on checks. Many of these tasks are now being done on line, or through an automated system that the bank has integrated into their call center.
Our Prestigious client
For Banking , Deepija designed an IVR System integrated with ConVox call center Solution, which gives the credit card related information.
- IVR is a technology that allows callers to interact with a company’s communications system over the telephone.
- It enables the caller to get information from a database, enter information into a database, or both.
- The IVR System allows the caller to communicate through the phone system which is connected to the computer system to make a transaction or to get information from the company. This is an efficient way to exchange of information that does not require a receptionist or any other staff member to assist.
- An IVR assists the user through a series of pre-programmed prompts. These prompts are pre-recorded and can also further direct the caller to a live customer service representative.