IVR(Virtual Receptionist)

Revolutionizing the way customer interacts with your organization.

What is a Virtual Receptionist

A Virtual Receptionist is an automated answering system which answers your business calls and routes them to appropriate phone number. Convox Virtual Receptionist helps you handle each incoming call effectively and efficiently. It also puts the valuable data at your disposal for monitoring and improvising business process.

FEATURES

Multi-Level IVR
Sub IVR are created under main IVR to intake more user input.
Call Recording
Records all the Calls (100% Recording).
MIS REPORTS
Complete and comprehensive reporting of your Calls & Campaigns.
Monitoring Tools
All Resources like Servers, Calls, Campaign Can be Monitored live.
Voice Mail
Caller can leave a voice message when nobody available to take call.
Single Number
User can specify a single number for all type of caller.
Call Forwarding
Calls are forwarded to a given number based on caller input.
Missed Call Handling
Captures data of caller incase all users are busy.

CONNECT WITH EXISTING INFRA..

"Bridging Your Customer Solutions"

Customization : As per your business process requirement.

PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.

Email Integration : Email can be integrated with IVR.

SMS Integration :SMS can be integrated with ConVox IVR.

SECURITY ASPECTS

"To ensure security and integrity of your call center"‚Äč

Voice Encryption : Voice can be encrypted and stored in Local/Cloud.

Session Handling : No user can view the reports without the login of admin.

No Data Injection : Data Injection is prevented in MYSQL Server.

Cross Site Attack : Application is guarded against cross site attack.