Virtual Receptionist

What is a Virtual Receptionist

A Virtual Receptionist is an automated answering system which answers your business calls and routes them to appropriate phone number. Convox Virtual Receptionist helps you handle each incoming call effectively and efficiently. It also puts the valuable data at your disposal for monitoring and improvising business process.

FEATURES

Multi-Level IVR
Sub IVR are created under main IVR to intake more user input.
Call Recording
Records all the Calls (100% Recording).
MIS REPORTS
Complete and comprehensive reporting of your Calls & Campaigns.
Monitoring Tools
All Resources like Servers, Calls, Campaign Can be Monitored live.
Voice Mail
Caller can leave a voice message when nobody available to take call.
Single Number
User can specify a single number for all type of caller.
Call Forwarding
Calls are forwarded to a given number based on caller input.
Missed Call Handling
Captures data of caller incase all users are busy.

Benifites Of ConVox Cloud Contact Center

Redundancy

Data is stored in multiple locations

24 / 7 Availability

Support center available round the clock

Hassle free Maintenance

Dedicated Customer relationship Manager and timely Maintenance activity

Cost Effectiveness

No need of costly hardware and Maintenance experts

Scalability

Can scale-up from 3 to 3000 Users

Flexible

Provides flexibility of conducting conference at any point of time.

Standard

Price
₹ 3,000 monthly plan per user
  • Users 1 - 5
  • Free Call Minutes - 1,500min
  • One Time Cost - ₹ 5,000
  • Second Leg Call charges - ₹0.30 per 30 Sec Pulse
  • Additional charge for GSM - ₹300 per channel
  • 10 Digit Incoming Number - ₹200
  • Toll Free Number avaliable at additional Charges

Professional

Price
₹ 5,000 monthly plan per user
  • Users 5 - 10
  • One Time Cost - ₹ 7,000
  • Free Call Minutes - 2,000min
  • Second Leg Call charges - ₹0.30 per 30 Sec Pulse
  • Additional charge for GSM - ₹300 per channel
  • 10 Digit Incoming Number - ₹200
  • Toll Free Number avaliable at additional Charges

Enterprise

Price
₹ 9,000 monthly plan per user
  • Users 10 - 100
  • One Time Cost - ₹ 18,000
  • Free Call Minutes - 4,000min
  • Second Leg Call charges - ₹0.30 per 30 Sec Pulse
  • Additional charge for GSM - ₹300 per channel
  • 10 Digit Incoming Number - ₹200
  • Toll Free Number avaliable at additional Charges

MORE DETAILS

INBOUND CHANNELS : WEB CHAT, EMAIL, VIDEO CALL, SOCIAL MEDIA, SMS.

OUTBOUND TYPES : PREDICTIVE DIALING, PROGRESSIVE DIALING, PREVIEW DIALING.

CONNECT WITH EXISTING INFRA : CUSTOMIZATION, PBX INTEGRATION, EMAIL INTEGRATION, SMS INTEGRATION.

SECURITY ASPECTS : HIGHLY SECURE ACCESS, VOICE ENCRYPTION, SESSION HANDLING, NO DATA INJECTION, CROSS SITE ATTACK

EXTERNAL CRM INTEGRATION : SALES FORCE, V-TIGER, SUGAR CRM & ZOHO.