If you are running an enterprise and considering moving this to external sales or customer service then you must reconsider the cost incurred. It is not a cup of tea to calculate and analyze the actual price to open a call center in Dubai. Here is the breakdown of the costs incurred for both inbound and outbound call centers.
1. THE COST MODEL OF INBOUND CALL CENTER-
This is the type of call center that accepts calls from customers, answering their questions and providing relevant information. If callers need to speak directly to the agent then the inbound call center transfers the call to the specific location. This kind of call center service tend to be priced in three main modes:
Shared way-
Nowadays companies are sharing an economy so they seek an economical option related to call center outsourcing. In this procedure, the company pays only for the number of minutes. To start up a call center in Dubai rates from $0.27-$.45 per minute at low-cost agencies, whereas for high-cost agencies the rates are $0.75 - $1.25 per minute. These shared services are ideal for start-ups or low overall activity of call centers.
Dedicated way-
This option is suitable for those businesses that receive a high volume of calls and require experts to handle complex calls. This call center price service is based on per hour. This ranges from $8-$15 globally and $20-$30 for normal advisors.
Monthly basis-
This type of contact center is a subset of dedicated and compiled into a monthly basis instead of an hourly rate. Its rate has almost doubled the rate of dedicated options.
2. THE COST MODEL OF OUTBOUND CALL CENTER-
This kind of center places calls rather than answering them. These are typically for surveys and data collecting or cold calling. That may also call customers after the completion of surveys. These call centers are priced as follows:
Hourly rate-
This is the normal price to establish a call center in Dubai for outbound sales and setting appointments. Generally, rates are based on the location of the agency. Normal rates per hour are around $6-$10. For international calls, it ranges from $8-$15 per hour. Moreover, for very high-level agencies this rate can be $35-$50 per hour.
Commission-based-
The amount of commission is dependent on the procedure of the call center. On certain sales, a full commission structure applies. However, the amount earned per hour must provide at least 10% to 20% over the normal hourly rate for call centers to prevent the extra risk
Hourly rates commission-based-
This is one of the favorites call center pricing criteria for sales programs. This combined structure provides for both parties to maximize performance.
3. LOCATION MODE-
The location also plays an important role while opening a call center in Dubai. It is also significant in determining outsourcing costs. The rates are around 60%-75% less expensive than international agencies.
All in all, finding an outsourced call center place and partner is a daunting task. It is a decision that must make sense for your organization both today and future as well. The price of opening a call center depends on the collaboration, site visits, and requirement gathering.
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