PBX stands for private branch exchange, which is an elaborate term for a business phone system. In previous days, a PBX was a luxurious system to manage the office. Now, PBX systems have progressed into virtual cloud-based systems and are known as virtual PBX. This cloud system is provided by third parties through the internet. These modern services are also known as cloud PBX. This helps in removing the initial investment in PBX equipment and also the ongoing maintenance expenditure. With the assistance of cloud PBX businesses of any size are enabled to offer internal and external calling without the high costs. This can also help in handling incoming calls and providing a call forwarding facility. And, since virtual PBX systems are online services, thus you can immediately comprehend the advantage of innovative features like video conferencing, recording of calls and messaging for your phone number. A virtual PBX solution is provided by many telecom companies to assist the business process. To purchase the solution in Dubai, Deepaji solution is the best online site.
This system uses voice over Internet Protocol to transmit voice signals. Cloud PBX has its server, while traditional PBX systems had on-premise servers. All the telephony data of the call centre like phone numbers, call forwarding, call notes etc. are kept in this cloud server as well. In a scenario of virtual PBX, when a call is placed, the voice data is routed through the internet and to the location of the recipient. In case the recipient has an outdated PSTN phone, cloud PBX uses SIP trunking to link the call to the desk phone. Otherwise, it would connect directly to the laptop, PC or mobile phone of the end-user.
THE BENEFITS OF CLOUD PBX
A traditional landline telephone system can’t hold the benefits of cloud PBX for business. Whereas, new phone systems can take the diverse advantages of the virtual PBX system.
1. NO HUGE START-UP COSTS-
In the past years, a traditional on-site PBX system can cost thousands of dollars just to buy the system. On the flip side, virtual PBX systems have much lower upfront costs. You just need to buy compatible IP phones or you can also opt for calls from your laptop or PC.
2. HIGHLY FLEXIBLE-
The cloud system is flexible enough that there is no need to call your phone company to update your call routing. This platform automatically permits you to make changes on the fly from any well-suited device to easily customize your phone systems.
3. SPEEDY POSITIONING-
To position the cloud PBX system there is no need for cable cabinets or server switches, it can be in running within hours after purchasing. Many virtual PBXs are designed to keep non-IT users in mind. This means that the office managers can easily set up things in the system by themselves.
4. THE FLEXIBILITY OF THE WORKFORCE-
A hosted PBX system allows you to take communications of your wherever you go. Now admins and users need not be tied with a connection. Your workers can use their smartphones to make and receive calls using the internet and their business numbers from anywhere.
All in all, virtual PBX works as a moving agent for your call center to which customers can talk and get their answers anytime and anywhere.