A communication system intended to alert for call, fax, and send SMS and emails to a list of receivers. Bulk communication services in Dubai helps you to connect with mass addressees at the same time with a common or personalized message system.
Customization :It customizes the communication according to the requirement of your business process.
PBX and Email Integration :Assimilation is possible to any external PBX, email as well as short messaging services.
SMS Integration :Communication ensures the safekeeping and reliability of your call center.
Highly Secure Access :Bulk communication provider provides highly secure access with masked password typing.
Voice Encryption :Voice encryption facility between server and mediator to steer clear of snooping.
Session Handling :Secure session handling with admin login only.
No Data Injection : Data Injection is prevented in MYSQL Server.
Cross Site Attack :All applications are shielded against site attacks.
Ans : Call center software is a solution that helps a call center to manage its operations therefore increase the efficiency, effectiveness and get the best productivity from call center agents. Call center agents can access the right information and knowledge about a customer's history to improve the overall customer experience.
Ans : Call Center software serves as a backbone of customer communication. It helps to increase overall productivity and enables agent to handle both incoming and outgoing calls in an efficient manner.It also enables easy tracking of calls for quality of service.
Ans : Call center solution is used for improving customer experience and to increase the productivity of a call center by enabling with the proper information. It also enables live monitoring, call barge-in, call coaching and MIS of agents.
Ans : Automatic Call Distribution or ACD, is a module commonly available in a call center software. It is a business logic to distribute incoming calls to contact center agents or employees with specific skills to handle a large volume of inbound calls.
Ans : A call queue places incoming calls in line to be answered while agents are busy with other calls. The queued calls are distributed to the next available agent in the order received.We can route the incoming calls to different queues based on the preference defined.
Ans : The predictive dialer predicts, when an agent will be free to take the call. Predictive Dialer in a call center software, dials the call for an agent before he is free, to make sure that he gets a call just after finishing exiting call. Thus ensuring agent is busy most of the time and get more productivity.
Ans : Pacing ratio is proportional to the number of calls dialed by a predictive dialer for a free agent. ConVox call center dialer allows upto 10 pacing.
Ans : On completing the previous call (or moving from "Wrap-up" to "Go ready") the Call Center Dialer automatically dials the next number on the list.
Ans : Preview Dialing is a dialing mode of Call Center Dialer. In Preview dialing mode, the agent can see the customer details before calling. He can place a call by clicking the dial link available in the data points in selective way from the uploaded data.
Ans : Yes, ConVox Call Center Software ensures 100% call recording (voice Logging) . Admin can download the call recordings from call recording report.
Ans : Yes,ConVox Call Center Solution supports Barge-In and Hot Transfer.
Ans : ConVox Call Center Software allows agent to set call backs and even shows the list of call backs so that agent can call customer on time.
Ans : Yes ,ConVox Call Center Solution supports Incoming,Outgoing and Blended call center.
Ans : ConVox Call Center Solution has inbuilt dashboards and wallboards which display the information of all the agents in a call center.
Ans : ConVox call center software allows user to create multiple IVR and Sub-IVR in an easy to operate GUI
Ans : Yes,Scheduler option is available in ConVox call center solution.
Ans : ConVox call center solution provides a unique feature which masks client mobile number on agent screen to ensure database security.
Ans : ConVox call center solution has an inbuilt module where user can create his/her custom CRM template as per process requirement. Same will pop-up on agent screen when a call is given to the Call Center Agent.
Ans : ConVox Call Center Solution allows user to activate and upload DNC(Do Not Call) number.
Ans : Average Talk Time or average Handling Time in a call center solution is the interaction time spent with a client on an average.