Call center software for education

Deepija Telecom Pvt. Ltd. has its importance in the education section. Call center solution for education in Dubai has an effectively implemented interactive voice response system for distance education of central universities. They also have a customer relationship management for education consultant KAB. This service takes the calls of a questionnaire related to engineering and medicinal courses.

The most significant part is that their IVRS solution is cost-effective, rapid and easy to circulate information for pupils and their parents. They shared information of offered courses, admission notices and available facilities in a very interactive and vibrant way. Voice response system of call center software for education also gives the examination results by taking the hall ticket of the student as entering.

Esteemed client of Deepija telecom is banking for which it designed an IVR system that provides the information related to the credit card.

About customer of telecom agency

A.P. state customer is a state agency accountable for categorizing engineering and medical entrance tests for state medical and engineering colleges.

Result announcement features of IVR system of call center solution

An interactive voice response system runs on E1 ISDN PRI Lines and Eicon Diva cards for computer telephony integration hardware

Call center software for education developed on Linux platform for presentation and financial system

Announcement of the result as qualified or unqualified, university or state rank by taking roll number of students as input

Prerequisite abstract and solution

Results are to be announced on 30 channels of ISDN PRI lines at the same time. The system announces the result after entering the examination hall ticket number as input from callers. The call center solution for education in Dubai also ranks status of category, state or local university along with the result. Based on this input voice response server enquires the “my SQL” database, and then announces the result.

Features of the call center solution for education

Automatic Call Distribution
So every agent gets an equal number of call loads.
Social Media Interaction
Customers can also intermingle with the agents using social media platforms.
Comprehensive management details of agents, campaigns as well as calls.
IVR System
To provide self-service for callers and to take enters for call routing.
Supervisors can listen to live calls and train the agents for the same.
Call center solution for education provides the feature to record all calls for monitoring and training purposes
Marking of completed calls with disposition and sub-disposition codes
All resources of the call center like servers, campaigns, agents and calls can be supervised live.