With proficiency in Telecom and software commerce, Deepija has developed a Call Center solution that works with a long-established analog phone as an agent workstation. The ezee dialer solution provides the most wonderful features of standard call center software with ease of setup and upholding.
The features of a call center solution include : Suitable for Cold Calling, The selling agency that sells direct as well as indirect, Call centers at a small scale, Marketing Campaigns, Finance Raising Projects.
The planned distribution of incoming calls for the agents to get an equal number of calls
Inclusive reports of the management including agents, calls and correlated campaigns
Predictive Dialing: programmed dialing to connect to maximum calls.
Progressive Dialing: Preset dialing, controlled by agents to reach out to imperative customers.
Manual Dialing:Representative can type in the number and ezee dial.
Voice Encryption : To avoid intrusion voice can be encrypted between server & agent.
Session Handling : No user has the right to view the reports without the login of the supervisor.
No Data Injection : Inoculation of the call center data is prevented in MYSQL Server.
Cross Site Attack : All applications of ezee dialer are protected against cross-site attack.