Bulk Communication Tool

Bulk communication tool for the efficiency of call center

Bulk communication is an automatic system intended to send an alert of a call, fax, short message or email to a list of recipients. Hosted bulk communication provider helps you to make a connection with a huge audience all together with a regular or tailored message.

Features provided by bulk communication tool

Unified Platform
The bulk communication service gives the persistent platform for voice, SMS and emails as well.
Customized messages
Short messages and calls can be made for use as a reminder of payments of the customers.
Multiple Campaigns
Hosted bulk communication provider offers the facility to control a manifold list of calling and campaigns as well all at once.
Handling auto-answer calls
The solution can perceive the answering and fax machines to take suitable actions of the calls.
Preparing the campaigns
This allows you to set a time to start the campaign.
Call Forwarding
Assists you to forward your call to a specified number based on the input of the caller.
Web Management
Access for hassle-free web management of the call center.
Advanced monitoring techniques
Monitor all call center resources like servers or trunk calls.

Benefits provided by host bulk communication services

Redundancy

Facility to store data at multiple locations

24 / 7 Availability

All-time availability of support center

Hassle free Maintenance

Maintenance activity on time with a committed customer relationship manager

Cost Effectiveness

Prevents hiring costly hardware and an expert to maintain

Scalability

A hosted bulk communication provider offers the flexibility to conduct call conferences 3 to 3000 numbers of users.

Flexible

Provides flexibility of conducting conference at any point of time.

Standard



  • No of Channels - 30
  • Multiple Campaigns - No
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - No
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Professional



  • No of Channels - 60
  • Multiple Campaigns - Yes
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - On Demand
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Enterprise



  • No of Channels - 90
  • Multiple Campaigns - Yes
  • MIS Reports Availability - 6 Months
  • Dedicated PRI - Yes
  • Dedicated Hardware - On Demand
  • Customization - On Demand
  • CRM integration - On Demand