Deepijatel presents an adaptable software platform for inbound as well as for outbound call center solutions. This solution can be used for domestic and global call centers. Inbound and outbound call center service works with the effective use of voice over internet protocol technology. With the assistance of this solution, users will get the features of advanced call centers at a lower price than conventional call centers. You can operate your call center with completely web-based management from anywhere in the world. Moreover, you can customize your report to any extent that suits your process.
To store data at more than one location.
The support center is available for customers all the time.
Inbound call center software gives the benefit of harass free maintenance.
To use this software no need for expensive hardware and safeguarding expert.
Can scale-up from 3 to 3000 Users
Provides flexibility of conducting conference at any point of time.
INBOUND CHANNELS : WEB CHAT, EMAIL, VIDEO CALL, SOCIAL MEDIA, SMS.
OUTBOUND TYPES : PREDICTIVE DIALING, PROGRESSIVE DIALING, PREVIEW DIALING.
SECURITY ASPECTS : HIGHLY SECURE ACCESS, VOICE ENCRYPTION, SESSION HANDLING, NO DATA INJECTION, CROSS SITE ATTACK
EXTERNAL CRM INTEGRATION : SALES FORCE, V-TIGER, SUGAR CRM & ZOHO.