IVR(Virtual Receptionist)

IVRS Software Solutions In Dubai

An automated answering system acts as a virtual receptionist

What is a Virtual Receptionist

A virtual receptionist is a technically answering system that answers the call for your business. An IVRS development also offers the facility to route the calls to an apposite phone number. The system also helps to handle each incoming call effectually. For improvising your business process the IVR system also puts important data at your disposal.

Features of an IVR development

Multi-Level IVR

Multi-level IVR is developed under the main IVR to intake more input of users.

Call Recording

100 % call recording for the quality training process.

MIS REPORTS

Complete and comprehensive reporting of your Calls & Campaigns.

Monitoring Tools

All Resources like Servers, Calls, Campaign Can be Monitored live.

Voice Mail

Caller can leave a voice message when nobody available to take call.

Single Number

User can specify a single number for all type of caller.

Call Forwarding

Calls are forwarded to a given number based on caller input.

Missed Call Handling

Captures data of caller incase all users are busy.

CONNECT WITH EXISTING INFRA..

"Bridging Your Customer Solutions"

Customization : As per your business process requirement.

PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.

Email Integration : Email can be integrated with IVR.

SMS Integration :SMS can be integrated with ConVox IVR.

SECURITY ASPECTS

"To ensure security and integrity of your call center"

Voice Encryption : Voice can be encrypted and stored in Local/Cloud.

Session Handling : No user can view the reports without the login of admin.

No Data Injection : Data Injection is prevented in MYSQL Server.

Cross Site Attack : Application is guarded against cross site attack.

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