Deepija solutions have provided call center software for telecom that is a comprehensive customer interaction management solution. This is specially customized to suit and address call center requirements effectively and efficiently.
Dialing is done through server at DSA premise.
Solution is available with/without PC at the agent desk .
Dialing is made via centralized servers that are subscribed by small (less than 25seats ) DSAs .
Agents get the call connection on their smartphones.
Dashboards and controls are prearranged to "Country Level", "Telecom Circle Level" and "DSA Level".
Real-time reports are also provided at all three levels of calls, agent login and sales are given.