Virtual Receptionist

A virtual receptionist is an automated call answering system

Deepaji solutions have equipped the call center with a virtual receptionist that technically answers the calls for your business process. This also offers the provision to handle each incoming call effectually and to route the calls to an appropriate phone number. For improving the process of your company an IVR system also puts important data for your use.

Features of virtual receptionist provider

Multi-Level IVR
Multi IVR’s are developed under the main IVR to intake added input of users.
Call Recording
Recording of all calls for the process of quality training.
MIS REPORTS
Management information reports of all calls and campaigns.
Monitoring Tools
Monitoring tools of calls, campaigns and other resources.
Voice Mail
Virtual receptionist enables the callers for making a voice mail when nobody receives the call.
Single Number
User can specify a single number for all type of caller.
Call Forwarding
Based on the caller’s input calls are forwarded to a given number.
Missed Call Handling
When all agents are busy virtual receptionist handles the missed calls.

Virtual receptionist’s benefits to call center

Redundancy

Storage of data at multiple locations

24 / 7 Availability

Virtual receptionist provider is available round the clock

Hassle free Maintenance

Timely maintenance with dedicated customer relationship management

Cost Effectiveness

No requirement of costly hardware and maintenance expert

Scalability

Provides flexibility to conduct conference of members ranging from 3 to 3000

Flexible

Provides flexibility of conducting conference at any point of time.

Standard



  • Users 1 - 5
  • HDD Space - 200 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - No
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Professional



  • Users 5 - 10
  • HDD Space - 500 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - On Demand
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Enterprise



  • Users 10-100
  • HDD Space - 50 GB per user
  • MIS Reports Availability - 6 Months
  • Dedicated PRI - Yes
  • Dedicated Hardware - On Demand
  • Customization - On Demand
  • CRM integration - On Demand